Contact
Contact
Head Office
Siteler Mahallesi Kardeşlik Caddesi No:16 Aliağa 35800 İzmir
Tel : +90 232 455 65 55
Faks : +90 232 455 65 00
CUstomer Service Tel : +90 232 455 70 70
Customer Service E-mail : musterihizmetleri@socarterminal.com
Fax : +90 232 455 65 00
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Customer Service Manager | Koray Öztürk | musterihizmetleri@socarterminal.com | 6540 |
Customer Service Supervisor | Gamze Bakır | 6542 | |
Senior Customer Service Representative | Pelin Akyol Kır | 6541 | |
Customer Service Representative | Arzu Çetinkaya | 6543 | |
Customer Service Representative | Hakan Özkaya | 6544 |
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Head of Commercial | Burak Erden | ticaret@socarterminal.com | 6526 |
Commercial Manager | Hasan Appak | 6527 | |
Commercial Specialist | Ezgi Bilici | 6529 |
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Accounts Receivable Manager | Mehmet Dağduran | mehmet.dagduran@socarterminal.com | 6502 |
Billing Clerk | Can Elmas | faturalama@socarterminal.com | 6503 |
Görkem Çetin | 6504 | ||
İsmail Acar | 6507 | ||
Fulya Kumpas | 6504 | ||
Revenue Specialist | Esra Taşçı | vezne@socarterminal.com | 6505 |
Revenue Specialist | Büşra Yılmaz | 6506 |
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Accounting Manager | Feride Sel | feride.sel@socarterminal.com | 6551 |
Accounting Specialist | Aslı Çelikkal | muhasebe@socarterminal.com | 6550 |
Ebru Çağlayanırmak | 6557 | ||
Payment Coordinator | Hatice Altınbaş | hatice.altinbas@socarterminal.com | 6552 |
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Revenue Specialist | Esra Taşçı | vgm@socarterminal.com | 6505 |
1. Gate in-out requests (Empty/ Full containers, General Cargo)
2. Port-Depot, Depot-Port transfer requests
3. Lost driver card notifications, new card requests
1. Ship declarations, import data
2. Vessel arrival and departure notifications
3. E-order notifications
4. Customs correction decisions
5. Warehouse operations, freight tables, forwarder declarations
1. Vessel Estimated Time of Arrival (ETA) statements
2. Vessel and container statements
3. Berth planning planlama@socarterminal.com
4. Vessel operation times statements
5. Estimated vessel operation complete times
1. Discharge lists and EDI files
2. Vessel and container statements
3. Load lists and EDI files
4. Agent vessel and yard statement requests
5. Vessel berthing and load plans and EDI files
1. Tariffs (Export / Import / Other Services)
2. General Cargo & Project Cargo quotations
3. Other tariffs and offers
4. OOG cargo load / discharge quotations
1. Import container gate out accruals and invoicing processes
2. Export container gate out accruals and invoicing processes
3. Warehouse cargo delivery and invoicing processes
4. Partial cargo gate out processes
5. Import container services’ accruals and invoicing processes
6. Sousplan delivery and invoicing processes
7. Invoice cancellation and return invoice processes
8. Currency account statement ve balancing (receivable accounts)
1. Currency account statement ve balancing (suppliers)
1. Receiving & following customer operation requests
> CFS operations
* Stuffing requests
* Stripping requests
* Inspection/Sampling & All Inspection requests
* Warehouse operation requests
> X-ray requests
> Weighing-VGM requests
2. Receiving & following customer feedbacks
3. Information about terminal business processes