Contact

Contact

Head Office

Siteler Mahallesi Kardeşlik Caddesi No:16 Aliağa 35800 İzmir

Tel : +90 232 455 65 55

Faks : +90 232 455 65 00

CUstomer Service Tel : +90 232 455 70 70

Customer Service E-mail : musterihizmetleri@socarterminal.com

Fax : +90 232 455 65 00

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Customer Service Manager Koray Öztürk musterihizmetleri@socarterminal.com 6540
Customer Service Supervisor Gamze Bakır 6542
Senior Customer Service Representative Pelin Akyol Kır 6541
Customer Service Representative Arzu Çetinkaya 6543
Customer Service Representative Hakan Özkaya 6544

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Head of Commercial Burak Erden ticaret@socarterminal.com 6526
Commercial Manager Hasan Appak 6527
Commercial Specialist Ezgi Bilici 6529

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Accounts Receivable Manager Mehmet Dağduran mehmet.dagduran@socarterminal.com 6502
Billing Clerk Can Elmas faturalama@socarterminal.com 6503
Görkem Çetin 6504
İsmail Acar 6507
Fulya Kumpas 6504
Revenue Specialist Esra Taşçı vezne@socarterminal.com 6505
Revenue Specialist Büşra Yılmaz 6506

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Accounting Manager Feride Sel feride.sel@socarterminal.com 6551
Accounting Specialist Aslı Çelikkal muhasebe@socarterminal.com 6550
Ebru Çağlayanırmak 6557
Payment Coordinator Hatice Altınbaş hatice.altinbas@socarterminal.com 6552

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Revenue Specialist Esra Taşçı vgm@socarterminal.com 6505

Contact Form

1. Gate in-out requests (Empty/ Full containers, General Cargo)

2. Port-Depot, Depot-Port transfer requests

3. Lost driver card notifications, new card requests

1. Ship declarations, import data

2. Vessel arrival and departure notifications

3. E-order notifications

4. Customs correction decisions

5. Warehouse operations, freight tables, forwarder declarations

1. Vessel Estimated Time of Arrival (ETA) statements

2. Vessel and container statements

3. Berth planning planlama@socarterminal.com

4. Vessel operation times statements

5. Estimated vessel operation complete times

1. Discharge lists and EDI files

2. Vessel and container statements

3. Load lists and EDI files

4. Agent vessel and yard statement requests

5. Vessel berthing and load plans and EDI files

1. Tariffs (Export / Import / Other Services)

2. General Cargo & Project Cargo quotations

3. Other tariffs and offers

4. OOG cargo load / discharge quotations

1. Import container gate out accruals and invoicing processes

2. Export container gate out accruals and invoicing processes

3. Warehouse cargo delivery and invoicing processes

4. Partial cargo gate out processes

5. Import container services’ accruals and invoicing processes

6. Sousplan delivery and invoicing processes

7. Invoice cancellation and return invoice processes

8. Currency account statement ve balancing (receivable accounts)

1. Currency account statement ve balancing (suppliers)

1. Receiving & following customer operation requests

> CFS operations

* Stuffing requests
* Stripping requests
* Inspection/Sampling & All Inspection requests
* Warehouse operation requests
> X-ray requests
> Weighing-VGM requests

2. Receiving & following customer feedbacks

3. Information about terminal business processes